Last updated: October 6, 2026

1. Information We Collect

We may collect the following types of information when you interact with our website:

• Personal information you provide: name, email address, phone number, and message content when you fill in our contact form or subscribe to our newsletter.
• Donation information: if you donate through third-party platforms, those platforms handle your payment details. We only receive confirmation of your donation and the contact details you choose to share.
• Automatically collected information: IP address, browser type, device information, and pages visited, collected through standard web technologies for site performance and security.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and messages
• Send updates, newsletters, and impact stories (only if you opt in)
• Process donations and issue acknowledgements
• Improve our website, programs, and communications
• Comply with legal and financial reporting obligations

3. Legal Basis for Processing

We process personal information based on your consent, our legitimate interest in operating our charitable programs, and where applicable, legal obligations. You may withdraw consent at any time by contacting us.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• Trusted service providers (hosting, email delivery, payment processing) who help us operate the organisation
• Regulatory or government bodies where required by law
• Auditors and legal advisers where necessary

5. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, or as required by law. Contact form messages are retained for up to 24 months. Donor records are retained for the period required by financial regulations.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing
• Withdraw consent at any time

To exercise any of these rights, contact us at info@handsofhopeimpact.org.

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

8. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Hands of Hope
Email: info@handsofhopeimpact.org
Phone: +256 784 858 493
Location: Matugga, Uganda